Here you can find answers to some of the frequently asked questions about the RAF Sports Lottery game.
If your query cannot be answered by the FAQs below, then please get in touch.
What is the RAF sports lottery?
The RAF Sports Lottery is a weekly lottery draw where players who have bought a ticket are given the chance to win up to £10,000 from a total weekly cash prize fund of £25,000. The profits raised by the RAF Sports Lottery are used to support the charitable work of the RAF Central Fund with one of their primary objectives, to encourage, support and facilitate the development of sport in the RAF. We seek to principally achieve this objective through the promotion of the physical wellbeing and personal development of RAF personnel through their participation in sporting activities and endeavours.
What can I win?
Every week, there are 10 cash prizes on offer which total £25,000: Top Prize £10,000, 2nd Prize £5,000, 3rd Prize £3,000, and 7 prizes of £1,000.
How will I know if I win a prize?
The draw takes place each Friday. Once the draw has taken place, winners are notified by phone and then confirmed by email, and the winners’ names and winning lottery numbers are published on our website, on our smartphone app and in the RAF News. We will only ever notify the winner themselves and will not leave messages with anyone else, including your work colleagues or family regarding a lottery win.
How do I claim my prize?
If you are a winner, we will contact you directly to arrange payment of your winnings. For winners who pay to play by Direct Debit we will seek to make payment of your winnings by direct credit to your bank account details used for your Direct Debit payments. This allows us to ensure your winnings are quickly and securely received, however if you would prefer payment to be made via another method then please advise us following notification of your win.
Who can play?
Anyone who is currently serving in the RAF or who has, at any time, served in the RAF can play the RAF Sports Lottery. Unfortunately we are currently unable to accept individuals from University Air Squadron, Air Cadets (Air Training Corp or Combined Cadet Force) or Civil Servants for play.
How much are tickets?
Each ticket costs £1 per week.
How many lottery tickets can I buy?
You can purchase from 1 to a maximum of 5 tickets for each weekly draw.
How do I buy tickets?
You can buy your lottery tickets through our website and smartphone app. You can pay by Direct Debit, credit card or debit card.
How long can I play for?
Following successful registration for play you will continue to be entered into the draw as long as you have monies available against your number(s). Remember that the RAF Sports Lottery is open to all serving and retired members of the RAF, so continue to play to make sure you’re in with a chance to win £25,000 worth of prizes each week.
How do I know that I’m in the draw?
Within 21 days of registration you will receive a confirmation email which contains details of your unique lottery number(s) and the date of the first draw your tickets are entered into. You will be entered into the draw when you have monies available and you will continue to be entered into the draw as long as you have monies available against your lottery number.
Why is there a delay between registration and entry into the draw?
Following registration it is necessary to complete a number of administrative processes which include verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.
Why is the price £4.34 per month when paying for 1 ticket a week by direct debit?
The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52 week year. Direct Debits are only collected once monthly. Sometimes there will be five weeks in a month and the additional £0.34p is to build up credit to cover the fifth week on the five-week months. If you have insufficient credit in a particular month for the draws that are available you could forfeit entry into some draws, but you will be eligible to play for the number of draws that month for which you not have sufficient credit, provided we have received your payment.
Why am I referred to another site when making a payment?
In order to ensure the accessibility, usability and security of our payments process we use a payments management system provided by our external Lottery Manager.
Can I choose my lottery number(s)?
These are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery you will be sent your unique lottery number(s) by email.
Can I amend my account details?
We are looking to develop a fully interactive site which will allow players to access and amend their individual player accounts. We hope this additional functionality will be available in 2018, however in the meantime to amend your details please contact Sterling Lotteries our Lottery provider on 0370 050 5893 or via email.
How old do I have to be to enter?
The law states that lottery tickets must not be sold to, or by, those under the age of 16. In accordance with our license we must abide by this law. The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit www.gamblingcommission.gov.uk
How can I stop playing?
If you wish to cancel your RAF Sports Lottery membership please call Sterling Lotteries our Lottery provider on 0370 050 5893 or via email.
What is self-exclusion and how can I do it?
We operate a self-exclusion scheme. Self-exclusion means asking us, as a gambling provider, to exclude you from gambling with us for a specified period (a minimum of six months). Please note you must take positive action and contact us in order to self-exclude. If you require any further information about our self-exclusion policy please click here. If you would like to speak to someone about self-exclusion please contact us at 0370 050 5893 or via email to firstname.lastname@example.org. Please also note that software is available to prevent an individual computer from accessing gambling internet sites – for further information see GambleAware – Self Exclusion.
What are the lottery terms and conditions?
The lottery terms and conditions are a list of rules we adhere to in order to ensure clarity and understanding around the terms of your entry into our lottery. You can find the terms and conditions here.
Can you guarantee the lottery is fair?
Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random.
What is responsible gambling?
Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.
I think I may have a problem with gambling, how can I get help?
If you have questions or concerns about your own gambling, or about that of a friend or family member, we recommend you get in touch with the National Gambling Helpline on Freephone 0808 8020 133.
How can I make a complaint?
For our complaints procedure please visit the Rules section.
I have lost my lottery numbers, what should I do?
No problem, we have a record of your number. If you would like us to re-send your lottery numbers to you, please contact us.